Account
How do I create an account?
Tap "Sign up", enter your email or Philippine phone number and password, confirm you are at least 21 years old, then submit the form.
I forgot my password. How do I reset it?
Choose "Forgot password?" on the sign-in screen, then contact support. To protect your funds, we need to verify your identity before changing your password.
Why do I need to verify my identity?
Identity verification may be required before larger withdrawals. We may ask for a photo ID and proof of address.
Deposits
Which deposit methods are available?
The Philippines launch uses PHP with GCash and Maya local payment channels.
What is the minimum deposit?
The minimum deposit is ₱100. The maximum per deposit is ₱50,000.
My deposit was not credited. What should I do?
Wait a few minutes for confirmation. If the balance still does not appear, contact support and include the receipt or transaction reference.
Withdrawals
How long does a withdrawal take?
Withdrawals are processed after account and payment checks. Processing time depends on your payout method. Track the status in Transactions, or contact support if a payment is delayed.
Why is my withdrawable balance lower than my total balance?
Deposits and rewards share one balance with no wagering requirement. Funds reserved for a withdrawal or held in an active game may reduce your available balance.
Why was my withdrawal rejected?
Common reasons include incomplete verification, payout details that do not match the account, or payment and security checks. Support can share the specific reason.
Games
Are the games fair?
Check the rules and provider information for the game you choose. RTP is shown when available; it describes a long-term theoretical return, not a promised result for an individual session.
The game crashed during a round. Was my bet lost?
Not necessarily. The round is reconciled with the provider and the balance is adjusted according to the official result. Refresh after a few minutes.
Can I try a game without depositing?
When a provider offers demo mode, the demo button appears before starting a real-money round.
Bonuses
How does the daily first deposit bonus work?
Your first successful deposit each day can receive a random 1%–10% reward, credited automatically to the same wallet with zero wagering. New and existing players can participate. Daily eligibility resets at 00:00 Philippines time. Check the offer on the deposit page before paying.
Is there a bonus win limit?
Check the published rules for the specific promotion. Eligibility, reward amounts and claim limits can vary; credited rewards share your wallet balance with no wagering requirement.
Can I use several bonuses at the same time?
Each activity states its eligibility and reward limits. Once credited, rewards share your wallet balance with no wagering requirement.